某欧美IT公司招聘网络/系统工程师，主要为机场及航空公司客户提供IT服务。工作地点在浦东机场，工作时间轮班制，月薪10K，具体可面
谈。至少2年IT行业相关工作经验，上海户籍，如有合适人选请推荐并发简历至
gujun712@163.com。
Key Responsibilities
- Provide field operations support to internal and external customers in accordance with the terms of the customer contract
and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's,
internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are
maintained to resolve the fault and incident within the prescribed SLA.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the
appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty corporate and Customer equipment
according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare
according to prescribed availability and sparing policy.
- Carry out site surveys for new customer premises for preparation for new product and services installation under the
guidance of senior team members.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the
Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper corporate operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management
teams.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing
with Customers and 3rd parties.
- Manage local suppliers in the provision of services for the corporate Field Operations centre and report on services
provided to management.
Education & Qualifications
- Four year university degree in Computer Science, Data Communications or Electrical Engineering
- A proven knowledge on basic data communication, PC, LAN and configuration processing will be considered as major
advantage. (The candidate should be able to perform at least 60% of the standard interview exam to be classified as
proficient on the technical knowledge.)
- Cisco certificate (CCNA or above) or Microsoft certificate (MCSA or above) or other training certificate
- Excellent verbal and written communication skills in local language, English language a must.
- Willing to work irregular hours
- Excellent problem analysis skills
- Analytical minded with ability to work as a team. Good interpersonal communication skills.
- At least 2 years working experience in the IT industry
- Customer service background preferred
- Must be able to work on a shift basis , including weekends/public holidays and also perform on call duties.
